You may return most items within 30 days of delivery for a full refund, providing they are received back in good usable condition. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) or we will arrange for collection if this is easier for yourself.
Should you wish to return goods simply due to a change of mind, situation etc then we reserve the right to charge a 25% handling charge, this is at our discretion only and advise you speak to us prior to any return to see how we can assist you in not implementing this handling charge.
You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Carriers will vary and dependant on where the final destination is sometime there is a carraige cost, this will be made clear at time of your order being placed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Usually 2/3 days is the normal for a stock item within the UK, we do have a next day service available providing it is placed by 11am to allow us to make that days carrier. Same day delivery is also usually available providing you are local.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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